My Membership
The Membership section shows your current membership plan, status, and history.
Viewing Your Membership
Navigate to My Membership from the sidebar. You’ll see:
- Pack Name — the membership tier you’re on (e.g., “Gold Member”, “Annual Pass”)
- Description — what’s included in your plan
- Status — your current membership status
- Price & Interval — monthly, yearly, or one-time fee
- Start Date — when your membership began
- Renewal / Expiry Date — when your membership renews or expires
- Included Features — a list of what your plan covers
Membership Statuses
| Status | What It Means |
|---|---|
| Active | Your membership is current and all features are available |
| Expired | Your membership has lapsed — contact your club admin to renew |
| Cancelled | You or an admin cancelled the membership |
| Suspended | Your membership is temporarily on hold (e.g., pending payment) |
Upgrading Your Membership
If you’d like to upgrade to a different membership tier:
- Go to My Membership
- Click Request Upgrade (only available when your membership is Active)
- This sends a request to your club administrator, who will assist with the upgrade
Membership changes (upgrades, downgrades, cancellations) are handled by your club admin. The upgrade button sends a direct request to them.
Membership History
Scroll down on the Membership page to see your Membership History — a table showing all your past and present memberships, including:
- Pack name
- Status
- Amount paid
- Membership period
- Date created
No Active Membership?
If you see a message saying you don’t have an active membership, it means:
- You haven’t signed up for a membership yet, or
- Your previous membership expired
Contact your club administrator to get set up with a membership plan.
Signing Up for a Membership
If your club offers public membership signup (e.g., through their website):
- Visit the club’s membership page (on their WordPress site, or a direct link from the admin)
- Choose a membership pack
- Fill in your details
- For paid memberships, complete payment via Stripe
- You’ll receive a welcome email once confirmed
Free plans are activated immediately. Paid plans activate after payment confirmation.
Payment & Billing
Membership payments are handled securely via Stripe:
- Your payment details are stored with Stripe — ClubMS never sees your card number
- Recurring memberships auto-renew at the end of each billing period
- You’ll receive email receipts for each payment
- To manage your payment method, ask your club admin for the Stripe Customer Portal link